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payment, we will deduct any money which you have received, or are entitled to receive from the carrier for the claim in
COACH HOLIDAYS question. Copies of the applicable international conventions and EU regulations are available from us on request. Please
note that strict time limits apply for notifying loss, damage or delay of luggage to the cruise operator. Any proceedings in
LENGTH OF DELAY ADDITIONAL SERVICES respect of any claim (including one for personal injury or death) must be brought within 2 years of the date stipulated in the
applicable convention or EU regulation. (7) We cannot accept any liability for any damage, loss, expense or other sum(s) of
UP TO 3 HOURS NONE any description which (a) on the basis of the information given to us by you concerning your booking prior to our accepting
it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result
3 TO 5 HOURS LIGHT REFRESHMENTS FOR EACH PASSENGER from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our
5 TO 9 HOURS ONE MAIN MEAL FOR EACH PASSENGER suppliers or (c) relate to any business (including without limitation loss of self-employed earnings).
OVERNIGHT MEALS AND ACCOMMODATION AS APPROPRIATE FOR THE TIME OF DAY OR 16. PASSENGERS WITH HEALTH CONSIDERATIONS / DISABILITIES / REDUCED MOBILITY
Our holidays may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility.
NIGHT
Before you make your booking, we will advise you as to whether the proposed holiday arrangements are generally suitable
SEA/RIVER CRUISE & RAIL for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as
we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer
to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether
RESPONSIBILITY RESTS WITH THE AIR/RAIL/CRUISE OPERATOR caused by age or by physical or mental disability or impairment or other cause of disability. If you have a disability or
significantly reduced mobility, coaches/other forms of transport can be difficult to get on and off and some of our hotels
9. ARTISTS, CONCERTS, ENTERTAINMENTS AND RIDES do not offer ground/lower floor/step free accessible accommodation or lifts/easy access. Many of the excursions on our
We cannot accept responsibility for the non-appearance of any artist or the cancellation / withdrawal / closure / curtailment tours visit places of interest and public buildings. These may not be able to accommodate people with walking difficulties.
/ other change of any concert / event / parade / play / entertainment / ride / swimming pool for whatever reason. Should Excursions which include sightseeing tours may involve walking long distances and sometimes over cobbled or uneven
any such situation arise, the holiday arrangements will still proceed. We will not always be in a position to advise surfaces. We always endeavour to assist if we reasonably can where additional equipment needs to be transported in
you in advance of any such cancellation etc. Such situations will not constitute a significant alteration to your holiday relation to a disability, medical condition or reduced mobility. However, please bear in mind that coaches are subject to
arrangements entitling you to cancel or change to another holiday without paying our normal charges. overall weight restrictions and have limited space to accommodate the luggage of all passengers. If we have already
agreed to transport such additional equipment for an earlier booking, we may be unable to do so for a later booking for
10. CONDITIONS OF SUPPLIERS the same coach. This is particularly the case where any such equipment is relatively bulky or heavy. We will not usually be
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these able to carry more than one mobility scooter on a coach. Carriage of any equipment is subject to its individual size, weight
services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the and other details, full details of which must be provided at the time of booking. Rail, ferry and cruise operators have their
supplier’s liability to you, usually in accordance with applicable international conventions (see Clause 15 (6)). Copies of the own restrictions on the carriage of such equipment. Should you suffer from any disability, medical condition or significant
relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned. reduction in mobility which may affect your or other passengers’ holidays, you must provide full verbal and written details
11. SPECIAL REQUESTS at the time you book the holiday, including any specific requirements you have. Additionally, at the time you book the
We will endeavour to pass on any reasonable requests to the relevant supplier (e.g. dietary, cots, ground floor holiday, you must provide verbal and written confirmation that all assistance required will be provided by your travelling
accommodation), but cannot promise that any request will be honoured. We may not always be able to tell you before you companion(s). You must also notify us of any adverse changes or deterioration in the disability or medical condition, or
leave if the supplier cannot meet your special request. For your own protection, you should obtain confirmation in writing development of any disability or medical condition or material reduction in your mobility after booking. In view of the nature
from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. of our holidays, we regret we must reserve the right to decline any booking or cancel (in the event of the development,
Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on deterioration or adverse change of any disability or medical condition or material reduction in your mobility occurring after
your confirmation invoice or any other documentation, is not confirmation that the request will be met. Unless and until confirmation) whenever we reasonably feel unable to accommodate the needs or restrictions of any particular customer
specifically confirmed in writing, all special requests are subject to availability. Any special requirement which we have or where, in our reasonable opinion, the medical condition, disability or reduced mobility of the customer concerned is likely
accepted will be specifically confirmed as accepted on your confirmation invoice. to have a significant adverse effect on other customers taking the same holiday. We further reserve the right to cancel
12. COMPLAINTS PROCEDURE any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition or
significant reduction in mobility at the time the booking is made and/or promptly notified of any development, adverse
Should you have a complaint about any aspect of your holiday, you must notify one of the coach crew, or one of our change or deterioration occurring after booking. On occasions, the decision to cancel can only be made at the time the
representatives, together with the supplier of the services in question, immediately so that the problem can be quickly person concerned joins the coach/holiday for the first time as it may only be apparent at this stage that their disability,
resolved during your holiday or alternatively contact our 24 hour emergency number whilst on tour as shown on your travel medical condition or reduced mobility cannot be accommodated. Any customer affected by a disability or medical condition
documents. Failure to report any issues in resort could invalidate any claims made upon your return. If the matter cannot be must ensure they have notified this to their travel insurers, and that their travel insurance provides cover. As it is a condition
resolved to your satisfaction straight away, you must immediately email our Customer Relations department at of booking that all customers have adequate and appropriate travel insurance, we are entitled to insist on evidence that the
customer.relations@shearings.com with details of your complaint. disability or medical condition is covered.
13. HOLIDAY INSURANCE 17. COVID-19: LIMITATION OF LIABILITY
It is a condition of booking a holiday with us that you take out travel insurance. The insurance we offer is for United All parties acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official
Kingdom residents only. You must provide us with the insurance company name, telephone number, policy number, policy guidance from governments or local authorities, both in the UK and whilst on holiday.
duration and details of the emergency and medical repatriation telephone number relating to such a policy within 14 days Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred
of booking. If you purchase the insurance we offer, cover will not be effective until we receive all applicable premiums in by you (including, where applicable, the cost of medical treatment), in the following circumstances:
full. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified
insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has
policies. If you refuse or fail to take out travel insurance you must complete, sign and return our insurance indemnity form tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period
(available on request). We will be entitled to cancel your booking and apply cancellation charges where you have not of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel.
provided us with details of your travel insurance policy and we have not received the completed and signed indemnity 7 We will offer you the following options where possible and subject to availability:
days prior to departure. • Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have
14. PRICING POLICY (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as
The prices shown in our brochure were calculated on 1st December 2020 on the basis of then known costs and exchange well any increase in cost imposed by other suppliers);
rates, as shown in the Financial Times Guide to World Currencies on that date. Once the price of your chosen holiday has
been confirmed at the time of booking, we guarantee not to increase it. • If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person
nominated by you, subject always to the requirements of clause 3;
15. OUR LIABILITY (EVENTS CONNECTED WITH YOUR HOLIDAY PACKAGE)
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as • Cancelling your holiday, in which case we will impose our standard cancellation charges as at the date of cancellation
part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to by you. You may be able to claim these costs back from your travel insurance.
these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury, or your If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable
contracted holiday arrangements are not provided as promised, or prove deficient as a result of the failure of ourselves, our assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment
employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred
contracted holiday arrangements. PLEASE NOTE: it is your responsibility to show that reasonable skill and care has not by you. You must ensure you have travel insurance which covers these costs for you. You fail any tests, checks or other
been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority
and suppliers do, or do not do, if they were, at the time, acting within the course of their employment (for employees), or or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight,
carrying out work we had asked them to do (for agents and suppliers). (2) We will not be responsible for any injury, illness, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion
death, loss (for example, loss of enjoyment or loss of possessions), damage, expense, cost or other sum or claim of any of the holiday. You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion
nature or description whatsoever which results from any of the following: the act(s) and/or omission(s) of the person(s) providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have
affected; or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were implemented certain measures as a result. This will likely include specific requirements regarding personal protective
unforeseeable or unavoidable; or unavoidable and extraordinary circumstances as defined in Clause 6. (3) We cannot equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing,
accept responsibility for any services which do not form part of our contract. This includes, for example, any additional maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory
services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to
advertised in our relevant brochure or on our website as forming part of the holiday you have booked and we have not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your
agreed to arrange them as part of our contract and any excursion you purchase during your holiday. In addition, regardless safety and those around you.
of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill
and care as set out above and we do not have any greater or different liability to you. (4) The promises we make to you 18. ASSISTANCE DOGS
about the services we have agreed to provide or arrange as part of our contract, and the laws and applicable standards of We are happy to carry assistance dogs on our holidays. To qualify as an assistance dog, the dog must be specifically
the country in which your claim or complaint occurred, will be used as the basis for deciding whether the services in trained to assist a person by a member organisation of Assistance Dogs International or the International Guide Dog
question had been properly provided. If the particular services which gave rise to the claim or complaint complied with the Federation. This includes the following organisations: Canine Partners, Dog A.I.D, Dogs for Good, Guide Dogs for the Blind
applicable local laws and standards, the services will be treated as having been properly provided. This will be the case Association, Hearing Dogs for Deaf People, Medical Detection Dogs and Support Dogs. In order to travel to and from EU
even if the services did not comply with the laws and standards of the UK which would have applied had those services countries and listed territories, the dog must meet the requirements of the UK Pet Travel Scheme which include having a pet
been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature passport, being micro chipped and being vaccinated against rabies more than 21 days prior to the date of departure from
which might lead a reasonable holiday maker to refuse to take the holiday in question. Please note, however, our obligation the UK. In addition, dogs must be treated for tapeworm no less than 24 hours and no more than 120 hours (5 days) before
is to exercise reasonable skill and care as referred to in Clause 15(1). We do not make any representation or commitment entry back into the UK. Additional rules apply if travelling to countries outside the EU and listed territories. Full details can
that all services will comply with applicable local laws and standards and failure to comply does not automatically mean be found on the website: https://www.gov.uk/take-pet-abroad. If the UK leaves the EU without a deal after 31st December
we have not exercised reasonable skill and care. (5) Your luggage and other personal possessions are your responsibility 2020, the rules for assistance dogs travelling to EU countries will change. To make sure your dog is still able to travel from
and you must look after them at all times. You must ensure they are protected by an appropriate travel insurance policy the UK to the EU after Brexit, you should contact your vet at least 4 months before travelling to get the latest advice. We
which provides a suitable level of cover given the nature and value of your possessions. All valuable and important items would like to remind customers that it is their responsibility to ensure they have the necessary documentation to enter
(including money, jewellery, medicines, cameras, phones, i-pads / tablets and other electronic equipment) must be carried the relevant countries with their dog and to check with the country you’re travelling to. If you wish to bring an assistance
by hand and not packed in your luggage and/or left unsecured on the coach or in your accommodation. Please consider dog with you on holiday, please contact us by telephone prior to making your booking so we can make the necessary
carefully whether you need to take such items on holiday with you at all. You must ensure that all luggage which is to be arrangements and ensure the dog meets all requirements.
carried in the luggage hold of the coach is properly loaded and promptly collected. Train companies and other carriers have 19. ASSISTANCE WHILST AWAY
their own terms and conditions which include procedures for reporting lost or damaged luggage and limitations and In the event you experience difficulties (of any sort) during your holiday, we will provide you with appropriate assistance as
exclusions of liability, usually in accordance with international convention. You must make a claim for any loss or damage soon as reasonably possible including by the provision of appropriate information on health services, local authorities and
directly to your insurance company or to any carrier (where applicable). We do not accept liability for any luggage and consular assistance and by assisting you to make distance communications and to find alternative travel arrangements as
personal possessions unless you are able to demonstrate that any damage or loss was caused intentionally or negligently may be applicable. Where you are in difficulty as a result of your negligence, we may charge you a reasonable fee for this
by our employees or suppliers. Except as set out in Clause 15(6) or as otherwise permitted by English law, we do not limit assistance which will not exceed the costs we actually incur.
the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have 20. BEHAVIOUR
caused intentionally or negligently. For all other claims, if we are found liable to you on any basis, the maximum amount we When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such
will have to pay you is three times the total tour cost (excluding any insurance premiums and amendment charges) paid by damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner
or on behalf of the person(s) affected in total, unless a lower limitation applies to your claim under Clause 15(6). This or manager or other supplier. If the actual cost of the loss or the damage exceeds the amount paid where estimated, you
maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You
your holiday.(6) Where any claim, or part of a claim (including those involving death or personal injury), concerns or is based will be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own
on any travel arrangements (including without limitation, the process of getting on and/or off the transport concerned) and the other party’s full legal costs) as a result of your actions. In the event of any customer behaving in such a way as
provided by any sea, inland waterway or rail carrier to which any international convention or EU regulation applies where to cause or be likely to cause (in our reasonable opinion or the reasonable opinion of any person in authority) offence,
we have arranged that travel as part of our contract, our liability (including the maximum amount of compensation we will danger, damage or significant discomfort or distress to others, we reserve the right to terminate that person’s holiday
have to pay you, the types of claim and the circumstances in which damages / compensation will be payable) will be limited arrangements. In this situation, we will not be liable to complete your holiday arrangements (including return travel
as if we were the carrier in question as referred to in this Clause 15(6). The most we will have to pay you for that claim or arrangements) and will not pay you, nor be liable for, any refund, compensation or costs you have to pay. We cannot accept
that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay you under liability for the behaviour of others staying at your accommodation, or if facilities are withdrawn as a result of their action.
the international convention or EU regulation which applies to the travel arrangements in question (for example, the
Warsaw Convention as amended or unamended EC Regulation 392/2009 on the liability of carriers of passengers by sea in 21. FINANCIAL PROTECTION
the event of accidents and the Athens Convention relating to the carriage of passengers and their luggage by sea (as Your holiday is financially protected under an independent trust account structure in accordance with The Package and
amended by the 2002 Protocol), the Convention on Limitation of Liability for Maritime Claims as amended by the 1996 Linked Travel Arrangements Regulations 2018 (“PTRs”). All funds currently held by us in relation to your booking, together
Protocol or the Convention of 1980 concerning International Carriage by Rail (COTIF) as amended). Where a carrier would with any additional payments due thereon, will be paid into an independently operated trust account “Shearings Travel
not be obliged to make any payment to you under the applicable international convention or EU regulation (including where Limited Trust” administered jointly by the company and an independent professional travel trustee, Your travel funds will
any claim is not notified and issued in accordance with the time limits stipulated in the applicable convention or EU be segregated from general operational funds of Shearings Travel Limited until your holiday is complete and fulfilled. Thus
regulation), we, similarly, are not obliged to make a payment to you for that claim, or part of the claim. When making any ensuring that in the very unlikely event of our insolvency, you will be fully protected and refunded in full.
For full information call or visit www.shearings.com | 145